Experienced Customer Support Associate - Employee Assistance Program (EAP) - Remote Opportunity at blithequark

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark as a Customer Support Associate - Employee Assistance Program (EAP) in a remote role. As a key member of our team, you will play a vital role in supporting individuals, families, and communities with their mental health needs. About blithequarkblithequark is a leading provider of virtual and in-person outpatient mental health care for children, adolescents, and adults experiencing a variety of mental health conditions.With a strong commitment to delivering compassion, building relationships, and celebrating difference, we strive to create a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. Job OverviewAs a Customer Support Associate - EAP, you will be responsible for providing exceptional customer service to new patients, assisting them in establishing care with a blithequark provider, and ensuring a seamless experience from initial contact to ongoing care.Your strong communication skills, adaptability, and problem-solving abilities will enable you to navigate complex situations and make informed decisions to resolve issues efficiently. Responsibilities* Intake Department Interactions:+ Efficiently handle communications via phone (inbound and outbound), email, voicemail, faxes, and chat. + Identify and communicate patient trends and feedback, including scheduling barriers to Intake. + Interact with Practice Operations team as necessary to ensure proper patient matching.* New Patient Assistance:+ Conduct thorough intake assessments to understand patient needs and match them with the most appropriate provider. + Schedule initial appointments promptly and accurately with detail outlining patients' needs, including talk therapy and/or medication management. + Collect patient insurance information and run eligibility ensuring in-network benefits for matched provider. + Obtain and verify patient clinical history, demographic details, insurance information, and eligibility.+ Collect credit card for file and maintain compliance. + Assist new patients with portal setup and new patient paperwork. + Process and manage referral paperwork efficiently. + Ensure all patient interactions and transactions are accurately documented in the Electronic Health Record (EHR) system. + Proactively contact referral source, patient, and/or provider office to obtain additional information that is required to complete verification of benefits and/or prior authorizations. + Contact existing patients to initiate new services based on internal and external referrals.+ Assist new patient with any questions regarding new patient appointments or referrals. + Professionally and calmly assist with incoming emergency calls as appropriate and follow crisis call protocols. * Additional tasks and responsibilities as assigned by management to support the overall efficiency of the intake department. * Adhere to all relevant policies, regulations, and compliance standards throughout the intake process, including HIPAA and PCI. Competencies & Skills* Adaptability: Quickly learn and adapt to the intake department's processes and technology, including Electronic Health Record (EHR) systems, appointment scheduling tools, and contact center systems.* Communication Skills: Strong verbal and written communication skills to interact effectively with patients, providers, and referral sources. * Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously. * Customer Service: A patient-centric approach with a strong commitment to providing exceptional customer service, empathy, and compassion. * Problem-Solving: Ability to handle complex situations and make informed decisions to resolve issues efficiently.* Detailed Oriented: Demonstrates meticulous attention to detail, ensuring accuracy and completeness in all tasks. * Team Player: Collaborative attitude with the ability to work well in a team-oriented environment. Skills & Experience* High school diploma or equivalent required; Bachelor's degree preferred. * 2+ years of experience in a contact center environment and/or healthcare environment. * Strong computer proficiency with knowledge of bolthires Office, Internet, and Email. * Prior experience working with Electronic Health Record systems (EHRs), preferred.* Clear understanding of insurance-related terminology. * Fluent in English, required, and a professional working proficiency in Spanish may be required. * Quiet, distraction-free, dedicated HIPAA-compliant workspace in your remote office with high-speed hard-wired internet access. * Must be able to multi-task and prioritize work in a fast-paced work environment. * Qualified candidates must be legally authorized to be employed in the United States. BenefitsAs a full-time employee of blithequark, the following benefits are offered:* Medical, dental, vision, AD&D, short and long-term disability, and life insurance.* 401k retirement savings with employer match. * Paid parental leave. * Paid time off. * Holiday pay. * An Employee Assistance Program. What We OfferAt blithequark, we are committed to creating an inclusive work environment for all our employees. We celebrate diversity and are fully committed to making a positive impact on people's lives. If you are passionate about delivering exceptional customer service and making a difference in the lives of others, we invite you to. If you are a motivated and compassionate individual with a strong commitment to customer service, we encourage you to apply for this exciting opportunity.Please visit our website at [www.blithequark.com]( to learn more about our company culture and values. To apply, click on the link below: We look forward to hearing from you and exploring how you can make a positive impact on people's lives as a Customer Support Associate - EAP at blithequark.