Experienced Customer Support Agent – Remote Night Shift Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional support to clients? Do you thrive in a dynamic and fast-paced environment where no two days are the same? If so, we invite you to at blithequark, a pioneering company revolutionizing the travel industry by automating travel management for 1 billion business travelers. About blithequarkblithequark is a trailblazing organization that's changing the face of the travel industry. Our mission is to empower business travelers to plan and re-plan their trips with ease, and we're looking for talented individuals like you to help us achieve this ambitious goal.As a remote Customer Support Agent, you'll be part of a collaborative and supportive team that's dedicated to delivering outstanding support to our clients. The OpportunityWe're seeking a highly skilled and experienced Customer Support Agent to on a remote basis. This is a contractor role, offering a dynamic and flexible working arrangement that allows you to balance work with personal commitments. As a Customer Support Agent, you'll be responsible for providing 24/7 support to our clients, working from anywhere in the world.Shifts may include irregular working hours depending on your time zone, offering flexibility and the opportunity to work in a variety of schedules. ResponsibilitiesAs a Customer Support Agent at blithequark, your key responsibilities will include:* Assisting clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English. * Utilizing Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.* Collaborating with team members to ensure a seamless customer experience. * Staying updated with industry changes and company policies to provide accurate and current information to clients. RequirementsTo be successful in this role, you'll need:* A minimum of 2 years of hands-on experience with Galileo or Amadeus. * Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must. * Fluency in spoken and written English.* Excellent communication skills in writing (including responding in chatbox) and speaking. * Strong attention to detail and accuracy. * Team player with the ability to work collaboratively. * Demonstrated willingness to learn and adapt to new challenges. Why Join blithequark? * Growth Opportunities: We're a high-growth company, offering numerous opportunities for career advancement. * Remote Work Model: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance.* Incredible Multicultural Team: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture. * Competitive ContractorCompensation: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you're rewarded for your hard work, with actual support to your work-life balance. * Collaborative and Supportive Work Environment: Work in a supportive atmosphere where your contributions are valued. What We OfferAs a Customer Support Agent at blithequark, you'll enjoy a range of benefits, including:* A competitive contractor compensation package (monthly paycheck up to EUR 2,000.-)* A comprehensive benefits package, including health insurance, retirement savings, and paid time off* Opportunities for career advancement and professional growth* A collaborative and supportive work environment* A dynamic and flexible working arrangement, allowing you to balance work with personal commitments* The chance to work with a diverse and multicultural team, creating a unique and inclusive workplace cultureIf you're a customer service enthusiast with a passion for delivering exceptional support to clients, we invite you to apply for this exciting opportunity.Please submit your resume in English, along with a cover letter outlining your experience and qualifications. We can't wait to hear from you!