Experienced Customer Success Manager II – Driving Digital Transformation with blithequark

Are you a seasoned customer success professional with a passion for driving digital transformation and helping businesses thrive in the cloud? Do you have a proven track record of developing strategic plans, guiding stakeholders, and delivering results-driven solutions? If so, we invite you to join blithequark's Customer Success team as a Customer Success Manager II, where you'll play a critical role in protecting our customer base and driving the overall success of our organization. About blithequarkblithequark is a leading provider of cloud-based solutions that empower organizations to digitally transform their businesses and industries.Our cutting-edge technology and tools help developers build more sustainably, and our customers in over 200 countries and territories trust us as their partner to enable growth and solve their most critical business problems. As a Customer Success Manager II, you'll be part of a dynamic team that's dedicated to helping our customers achieve their business objectives and maximize their investments in our solutions. ResponsibilitiesAs a Customer Success Manager II, you'll be responsible for protecting our customer base and driving the overall success of blithequark.Your key responsibilities will include:* Partnering with customer-facing account teams and executives to develop strategic and technical plans that help customers achieve their business objectives. * Guiding customer stakeholders through the changes needed to unlock the full value of blithequark, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value. * Partnering with customers to identify success services that will accelerate their time to value, and developing plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks, and metrics.* Driving the successful onboarding and adoption of blithequark for a portfolio of accounts. Essential QualificationsTo be successful in this role, you'll need to possess the following essential qualifications:* Bachelor's degree or equivalent practical experience. * 7 years of experience in a customer-facing role, such as sales, customer success, or account management. * Experience driving technology and digital transformation programs for external customers utilizing cloud-based software solutions.* Experience supporting enterprise customers in IaaS, PaaS, or SaaS, and creating roadmaps with customer stakeholders. Preferred QualificationsWhile not required, the following preferred qualifications will make you an even stronger candidate:* Master's degree. * Experience leading or project managing workplace productivity and collaboration programs in large enterprise organizations. * Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.* Experience translating business requirements into technological solutions. * Experience collaborating with channel partners and global systems integrators, as well as knowledge of the blithequark ecosystem. * Excellent communication, presentation, problem-solving, and management skills. Skills and CompetenciesTo excel in this role, you'll need to possess the following skills and competencies:* Strong understanding of cloud-based software solutions and digital transformation programs. * Excellent communication, presentation, and problem-solving skills.* Ability to develop strategic plans and guide stakeholders through change. * Experience working with Enterprise and Solution architects to define future states of the roadmap. * Strong analytical and project management skills. * Ability to collaborate with channel partners and global systems integrators. * Knowledge of the blithequark ecosystem and our solutions. Career Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Success Manager II, you'll have access to:* Ongoing training and development opportunities to enhance your skills and knowledge.* Mentorship and coaching from experienced professionals. * Opportunities to take on new challenges and responsibilities. * A dynamic and supportive work environment that encourages collaboration and innovation. Work Environment and Company Cultureblithequark is proud to offer a hybrid workplace that includes remote and in-office roles. Our US locations include Atlanta, GA, Austin, TX, New York, NY, Durham, NC, Raleigh, NC, and Reston, VA. We're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' needs.Compensation, Perks, and BenefitsAs a Customer Success Manager II, you'll be eligible for a competitive salary range of $93,500-$138,000, plus bonus, equity, and benefits. Our salary ranges are determined by role, level, and location, and we're committed to providing a fair and equitable compensation package. If you're a motivated and experienced customer success professional who's passionate about driving digital transformation and helping businesses thrive in the cloud, we invite you to apply for this exciting opportunity.Please submit your resume and a cover letter that outlines your qualifications and experience. We can't wait to hear from you! Equal Employment Opportunityblithequark is an equal opportunity employer and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.See also blithequark's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.