Experienced Customer Success Associate – Weekend Day Shift – REMOTE

Are you a customer-centric professional with a passion for delivering exceptional service and creating seamless experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join blithequark's team as a Customer Success Associate, working part-time weekend shifts from Friday to Sunday, 9 AM to 5 PM EST. At blithequark, we're committed to revolutionizing the way our customers interact with our brand. As a Customer Success Associate, you'll play a vital role in shaping this experience, engaging with customers through various channels, and ensuring that each interaction is handled with care and professionalism.Your commitment to meeting or exceeding established service level agreements (SLAs) set by the Customer Success Management team will be crucial in driving our success. About blithequarkblithequark is a leading innovator in the industry, dedicated to providing exceptional products and services that exceed our customers' expectations. Our team is passionate about creating a seamless experience for our customers, and we're looking for like-minded individuals to join our mission. As a remote part-time employee, you'll have the flexibility to work from anywhere, while still being an integral part of our team.ResponsibilitiesAs a Customer Success Associate, your primary responsibilities will include:* Answering any and all interactions during your scheduled shift in a friendly and relatable manner, ensuring that each customer feels valued and supported. * Acting as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand, and driving customer satisfaction. * Being empathetic to customers' needs while understanding the business's bottom line, ensuring that you're always balancing the customer's experience with the company's goals.* Collecting and sharing feedback to external teams to ensure that customer needs are being met effectively, and that our products and services are continuously improving. RequirementsTo succeed in this role, you'll need:* A minimum of 2 years of experience in customer service or a related role, with a proven track record of delivering exceptional service and creating seamless experiences. * A passion for and understanding of the blithequark brands, customers, and products, with a desire to stay up-to-date on industry trends and developments.* Exceptional written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner. * A willingness to take on additional projects and support external team members to support business and customer needs, demonstrating your flexibility and adaptability. * On-the-bolthires, creative problem-solving skills that meet the needs of the customer and the business, with a focus on finding innovative solutions to complex challenges. Nice-to-HavesWhile not essential, having a finger on the pulse of relevant media and lifestyle trends, fashion, and culture can be beneficial in this role, as you'll be working closely with customers to understand their needs and preferences.BenefitsAs a valued member of the blithequark team, you'll enjoy a range of benefits, including:* Medical insurance to protect your health and well-being. * Dental insurance to ensure your smile stays healthy and bright. * Vision insurance to safeguard your eyesight and overall health. * Paid time off (PTO) to recharge and relax. * Generous employee discounts on blithequark products and services. * A retirement savings plan to help you plan for the future. What We OfferAt blithequark, we're committed to creating a workplace that's inclusive, supportive, and empowering.As a Customer Success Associate, you'll have the opportunity to:* Work remotely, with the flexibility to work from anywhere. * Develop your skills and expertise through ongoing training and development opportunities. * Collaborate with a talented team of professionals who share your passion for delivering exceptional service. * Contribute to the growth and success of a leading innovator in the industry. * Enjoy a range of benefits and perks that support your health, well-being, and career development.If you're a customer-centric professional with a passion for delivering exceptional service and creating seamless experiences, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you!