Experienced Customer Service Representative – Work from Home Opportunity with blithequark in San Antonio, TX, Delivering Heart-Driven Service to Millions of Plan Members

Introduction to blithequark At blithequark, every one of us shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering everyone who works at blithequark to feel valued by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.Job Overview blithequark's Caremark Member Operations division is hiring hundreds of Customer Care Representatives in the San Antonio, TX area. We are looking for individuals who are interested in a flexible work schedule and are committed to delivering heart-driven service to our millions of plan members. As a Customer Service Representative, you will be assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions.You will have the opportunity to service a variety of clients and call types, and you will receive the necessary training to upskill you to assist with client and member inquiries as business needs arise. Key Responsibilities Assist members with their pharmacy benefit plans, providing clear and concise information about their coverage and options Take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients Receive training to upskill you to assist with client and member inquiries as business needs arise Offer solutions to help simplify our members' health care experience, demonstrating a genuine concern for improving their quality of life Work from home flexibility, if you meet the criteria, which includes maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program Essential Qualifications To be successful in this role, you will need: 1 year of experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience) Computer proficiency in Windows-based applications High School Diploma or equivalent experience preferred Preferred Qualifications While not required, the following qualifications are preferred: Associate's degree or equivalent experience Ability to problem-solve in a positive, productive manner Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life Reliability and compliance with scheduling standards Ability to exhibit patience and empathy and express assurance and confidence Strong customer service skills, including courteous telephone etiquette and professionalism Strong oral, interpersonal, and communication skills At least 6 months of health care experience Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills Ability to work in a fast-paced environment, handling multiple calls and tasks simultaneously Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions Ability to work independently and as part of a team, with a strong sense of accountability and responsibility Strong attention to detail, with the ability to accurately document and maintain records Ability to adapt to changing circumstances and priorities, with a flexible and positive attitudeCareer Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our colleagues grow and develop in their careers.As a Customer Service Representative, you will have opportunities to advance from a REP I to a REP II and III, with paths to progression through ourCareer Mapping guide. You will also have access to comprehensive training programs, including onsite training, self-paced modules, and leadership engagement from day one. Our training programs are designed to help you develop the skills and knowledge you need to succeed in your role and advance in your career. Work Environment and Company Culture At blithequark, we are committed to creating a positive and supportive work environment that values diversity, equity, and inclusion.We believe that our colleagues are our greatest asset, and we strive to create a culture that is inclusive, respectful, and empowering. As a Customer Service Representative, you will be part of a dynamic and fast-paced team that is dedicated to delivering exceptional customer service and making a positive impact on the lives of our members. Compensation, Perks, and Benefits At blithequark, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, as well as a wide range of supplemental benefits and discount programs.We also offer a complete time-off package, including company-paid holidays, PTO, and floating holidays. Our pay rates start at $17.50 per hour, with opportunities for advancement and career growth. We also offer tuition reimbursement, education assistance, and free development courses to help you grow and develop in your career. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity to at blithequark.As a Customer Service Representative, you will be part of a dynamic and fast-paced team that is dedicated to delivering heart-driven service to our millions of plan members. Don't miss out on this opportunity to join a company that truly cares about its colleagues and its customers. and take the first step towards a rewarding and challenging career with blithequark!