Experienced Customer Service Representative – Retail Store Operations at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced retail environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking a highly motivated and customer-focused Customer Service Representative to at our retail store locations. As a Customer Service Representative at blithequark, you will be the face of our brand, providing top-notch service to our customers while ensuring a seamless shopping experience. You will be responsible for greeting customers, assisting with merchandise selection, completing transactions, and answering questions about our products and services. If you're a team player with excellent communication skills and a strong work ethic, we encourage you to apply for this exciting opportunity. About blithequark blithequark is a leading retail company dedicated to providing essential products at great values to the communities we serve. Our mission is to make a positive impact on people's lives by offering a wide range of products and services that meet their everyday needs. We're committed to creating a welcoming and inclusive shopping environment where customers feel valued and supported. Key Responsibilities: * Provide exceptional customer service in a positive and approachable manner, ensuring a seamless shopping experience for all customers * Maintain a clean, well-stocked store environment, including unloading merchandise from delivery trucks, organizing merchandise, and transporting merchandise from the stockroom to the sales floor * Independently stock shelves and recover merchandise in the store, ensuring accurate inventory levels and a visually appealing store display * Accurately handle customer funds and process transactions using the POS system, maintaining a high level of accuracy and attention to detail * Remain constantly aware of customer activity to ensure a safe and secure shopping environment, adhering to all safety protocols and procedures * Perform all other duties as assigned to maintain an effective and profitable store operation Position Requirements: * Education: High school diploma or equivalent required; ability to follow directives and interpret retail operational documents as assigned * Experience: Previous experience working in retail, hotel, restaurant, grocery, or drug store environments preferred * Physical Requirements: Ability to regularly lift up to 40lbs (and occasionally, up to 55lbs) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation * Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays Essential Skills and Competencies: * Customer Focus: Provide exceptional customer service, ensuring a seamless shopping experience for all customers * Developing Potential: Identify opportunities to develop and grow our customers, providing personalized recommendations and solutions * Results Driven: Meet or exceed sales and customer service targets, maintaining a high level of productivity and efficiency * Strong Organizational Skills: Maintain a clean, well-stocked store environment, ensuring accurate inventory levels and a visually appealing store display * Communication Skills: Effectively communicate with customers, colleagues, and management, providing clear and concise information * Problem Solving/Decision Making: Resolve customer complaints and issues in a fair and timely manner, making informed decisions to drive business results * Job Knowledge: Stay up-to-date on product knowledge, company policies, and procedures, ensuring a high level of accuracy and attention to detail * Relationship Management: Build and maintain strong relationships with customers, colleagues, and management, fostering a positive and inclusive work environment Career Growth Opportunities and Learning Benefits: * blithequark offers a comprehensive training program, providing opportunities for professional growth and development * Competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off * Opportunities for advancement to leadership roles, including store management and district management positions * Access to exclusive employee discounts and perks, including discounts on merchandise and services * A dynamic and supportive work environment, fostering a culture of collaboration and teamwork Work Environment and Company Culture: * blithequark is committed to creating a welcoming and inclusive shopping environment, where customers feel valued and supported * Our stores are designed to be visually appealing and easy to navigate, with a focus on providing a seamless shopping experience * Our team members are passionate about delivering exceptional customer service, working together to achieve our mission and vision * We celebrate diversity and inclusion, fostering a culture of respect and empathy among our team members and customers Compensation, Perks, and Benefits: * Competitive hourly rate, ranging from $12-$15 per hour, depending on experience and location * Opportunities for overtime pay and bonuses, based on performance and sales targets * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off * Access to exclusive employee discounts and perks, including discounts on merchandise and services * A dynamic and supportive work environment, fostering a culture of collaboration and teamwork : If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you!