Experienced Customer Service Representative – Remote Support for blithequark Clients

Are you a customer service superstar with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and excel at resolving complex issues? If so, we want to hear from you! blithequark is seeking a dedicated and service-oriented Customer Service Representative to join our remote support team. As a key member of our Service Group Client Services, you will play a vital role in providing top-notch support to our internal clients, the branches, and external clients through inbound calls.About blithequarkblithequark is a leading professional services company that helps our clients modernize technology, reinvent processes, and transform experiences. With a commitment to innovation and excellence, we empower our clients to stay ahead in a constantly evolving world. Our team is passionate about delivering exceptional results, and we're excited to expand our team with talented individuals like you! Job OverviewAs a Customer Service Representative at blithequark, you will be responsible for providing excellent service to our internal clients, the branches, and external clients through inbound calls.You will assist with online services navigation, account inquiries and updates, PIN resets, card activations, account opening and maintenance, and other services. Your exceptional communication and organizational skills, attention to detail, and excellent follow-up skills will enable you to thoroughly resolve customer inquiries and provide a superior customer-centric focus. Key Responsibilities:* Answer inbound calls from external clients and internal clients at the bank branches* Educate clients on account services and capabilities* Utilize excellent communication and organizational skills to resolve customer inquiries efficiently* Possess a customer-centric focus with a proven ability to thoroughly resolve customer issues* Demonstrate basic computer troubleshooting skills* Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks* Collaborate with internal teams to resolve complex issues and provide exceptional customer experiencesRequirements:* Call center experience required; banking experience is desired* High school diploma required; College degree preferred* Detail-oriented with a keen eye for accuracy* Proficient in bolthires Office Suite* Windows 11 navigation skills* Citrix, Good for enterprise, or Active Directory is a plus* Must have a reliable, high-speed internet connection with a minimum of 50 Mbps download and 15 Mbps upload speeds.Internet should be connected via an Ethernet cable, not Wi-Fi. * Must be able to fully focus on work responsibilities during scheduled hours. Maintain a workspace free from noise and interruptions. * Ensure the security and confidentiality of information. Demonstrate integrity and professionalism in all tasks. Essential Skills and Competencies:* Excellent communication and interpersonal skills* Strong problem-solving and analytical skills* Ability to work in a fast-paced environment with multiple priorities* Proficiency in bolthires Office Suite and Windows 11* Strong attention to detail and organizational skills* Ability to maintain confidentiality and handle sensitive information* Excellent customer service skills with a focus on delivering exceptional experiencesCareer Growth Opportunities and LearningBenefits:* blithequark offers a comprehensive training program to ensure your success in the role* Opportunities for professional growth and development in a dynamic and innovative company* Collaborative and supportive work environment with a team of experienced professionals* Access to cutting-edge technology and tools to enhance your skills and productivity* Recognition and rewards for outstanding performance and contributions to the teamWork Environment and Company Culture:* blithequark is a remote-friendly company with a flexible work environment* Collaborative and supportive team culture with a focus on innovation and excellence* Opportunities for professional growth and development in a dynamic and innovative company* Access to cutting-edge technology and tools to enhance your skills and productivity* Recognition and rewards for outstanding performance and contributions to the teamCompensation, Perks, andBenefits:* Hourly rate: $16-$17.50 an hour, dependent on experience and other qualifications of the successful candidate* Eligible for blithequark's discretionary annual incentive program, based on performance and subject to the terms of blithequark's applicable plans* Comprehensive benefits package, including:+ Medical/Dental/Vision/Life Insurance+ Paid holidays plus Paid Time Off+ 401(k) plan and contributions+ Long-term/Short-term Disability+ Paid Parental Leave+ Employee Stock Purchase PlanDisclaimer:The salary, other compensation, and benefits information is accurate as of the date of this posting.blithequark reserves the right to modify this information at any time, subject to applicable law. Equal Opportunity Employer:blithequark is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodation Requests:If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please [email protected] with your request and contact information.Applications are accepted on an ongoing basis. Ready to and deliver exceptional customer experiences? to become a Customer Service Representative at blithequark!