Experienced Customer Service Representative – Remote Opportunity for Empathetic and Detail-Oriented Individuals to Join the blithequark Team in Delivering Exceptional Support to Consumers and Retailers

Introduction to blithequark At blithequark, we believe that nutrition, science, and wellness are intricately connected, and it is our mission to harness the collective strength of these pillars to empower healthier lives. As a leader in the health and nutrition industry, we offer a broad portfolio of renowned brands, including Garden of Life, Nature's Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, Compleat Organic Blends, and more. Our extensive pharmaceutical expertise enables us to develop innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.Our Culture and Values At blithequark, we bring our best to create better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know that brilliant ideas can come from anyone, anywhere, and we embrace the entrepreneurial spirit, collaborating with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development opportunities, and benefits that support physical, financial, and emotional wellbeing.Job Description We are seeking an experienced and empathetic Customer Service Representative to in delivering exceptional support to consumers, retailers, health professionals, and internal customers. As an Associate Customer Service Representative, you will be responsible for providing a high level of support regarding product usage, ingredients, and handling of our brands. This role will also involve responding to customer requests, managing orders, and website content via phone, email, or through our website's "Contact Us" page.This is a remote-based opportunity that works Monday to Friday (9:00 am to 6:00 pm ET) and offers the potential for overtime. Key Responsibilities Respond to customer requests and product inquiries via live telephone calls, written correspondences, faxes, and emails, consistent with legal and regulatory guidelines. Serve as a subject matter expert for consumers, internal customers, and retailers by accurately relaying vitamin and supplement product information pertaining to usage, ingredients, and/or handling.Thoroughly document all customer interactions and process incomplete service requests within our incident management system and Oracle database. Assist the Quality Control, Product Development, and other internal departments with reports pertaining to customer feedback and trends. Provide timely, accurate, and courteous support for customer transactions on our website, including account maintenance, address corrections, order cancellations, password resets, delivery tracking, and product questions.Assist in the replacement of mis-picked or damaged items and partner with Finance in researching questions regarding charges and/or credits and remediating on-hold orders. Identify issues with the online ordering process, promotion codes, and/or product descriptions and communicate toSenior Manager, Product Support & eCommerce. Maintain knowledge of evolving products, terms of service, and regulatory information published in FAQs and company newsletters. Participate in product trainings, webinars, and on-demand learning modules as requested.Leverage eCommerce, consumer, and retailer feedback regarding our website and portfolio of products to provide edits on existing script and/or propose drafts for new scripts for customer FAQ's, internal Q&A's, and improvement of eCommerce DTC self-service offerings. Perform additional duties and responsibilities as required. Essential Qualifications High School Diploma or GED required; Bachelor’s degree preferred. 1+ years of experience working in eCommerce, direct-to-consumer, or in a wholesale customer service role within a Contact Center or Help Desk capacity with CRM or ticketing platforms preferred.Excellent customer service skills, empathetic, and detail-oriented. Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) required. Excellent communication (oral and written), organizational, time management, and stakeholder management skills. Willing and able to work under pressure to meet tight deadlines with minimal supervision. Must be able to work a flexible work schedule and hours Monday through Friday with full availability during the morning, afternoon, and evening. Preferred Qualifications Knowledgeable about nutrition and the Health Food industry is highly desired.Experience working in a remote-based customer service role. Familiarity with Oracle database and incident management systems. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to fostering professional growth and celebrating the achievements of our people. As a Customer Service Representative, you will have access to dynamic career paths, robust development opportunities, and benefits that support physical, financial, and emotional wellbeing. You will also have the opportunity to learn from talented colleagues around the globe and develop your skills in a fast-paced and innovative environment.Work Environment and Company CultureOur company culture is built on the principles of inclusivity, diversity, and respect. We believe that everyone deserves to feel valued, respected, and empowered to contribute their best work. As a remote-based team, we prioritize open communication, collaboration, and flexibility. We offer a range of benefits, including performance-based incentives, a competitive total rewards package, and a 401k with a company match. Compensation, Perks, and BenefitsThe approximate pay range for this position is $35,000 to $40,000 per year.We offer a range of benefits, including: Performance-based incentives Competitive total rewards package 401k with a company match Healthcare coverage Broad range of other benefits Conclusion If you are a motivated and empathetic individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Customer Service Representative, you will play a critical role in supporting our consumers, retailers, and internal customers, and contributing to the success of our business.Don't miss out on this chance to join a dynamic and innovative team and take your career to the next level.