Experienced Customer Service Representative – Cargo Agent – ORD

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Representative to join our Cargo Agent team at ORD. As a key member of our team, you will be the face of blithequark's cargo services, interacting directly with customers face-to-face and over the phone to ensure their needs are met and exceeded. About blithequark At blithequark, we're more than just a company – we're a community of passionate individuals dedicated to delivering exceptional experiences for our customers. Our mission is to connect people and places, and we're committed to making a positive impact on the world around us. With a strong focus on innovation, sustainability, and customer satisfaction, we're constantly pushing the boundaries of what's possible. Key Responsibilities As a Customer Service Representative – Cargo Agent, you will be responsible for: * Providing exceptional customer service to blithequark's cargo customers, responding to their inquiries, and resolving any issues that may arise * Interacting with customers face-to-face and over the phone to ensure their needs are met and exceeded * Processing cargo shipments, including receiving and verifying documentation, and ensuring timely delivery * Maintaining accurate records and reports, including tracking shipments and resolving any discrepancies * Collaborating with internal teams to resolve customer issues and improve overall service delivery * Participating in ongoing training and development to stay up-to-date on blithequark's products and services * Adhering to blithequark's policies and procedures, including safety protocols and customer service standards What You Need to Succeed To be successful in this role, you will need: * A high school diploma or equivalent * At least 18 years of age and authorization to work in the United States * A valid driver's license * Basic digital literacy * Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds * Pass a physical ability test (PAT) * Must wear required company-approved Personal Protective Equipment (PPE) What Will Give You a Competitive Edge While not required, having previous experience in cargo freight and warehouse operations, as well as typing/computer skills, will give you a competitive edge in this role. Benefits and Perks At blithequark, we're committed to supporting our employees' personal and professional growth. As a Customer Service Representative – Cargo Agent, you will enjoy: * Competitive salary and industry-leading profit-sharing program * 401(k) with generous company contributions up to 9% * New hires are eligible for up to 2-weeks of vacation * In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period * 10 paid holidays per calendar year * Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life insurance benefits * Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages * Holistic Wellbeing programs to support physical, emotional, social, and financial health * Domestic and International space-available flight privileges for employees and eligible family members * Career development programs to achieve your long-term career goals * World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies * Recognition rewards and awards through the platform Unstoppable Together * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks Work Environment and Culture As a Customer Service Representative – Cargo Agent, you will be working in a fast-paced, dynamic environment where no two days are ever the same. Our team is passionate about delivering exceptional customer experiences, and we're committed to making a positive impact on the world around us. We're a community of innovators, thinkers, and doers who are dedicated to pushing the boundaries of what's possible. If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Please apply including your resume and a cover letter, to. We can't wait to hear from you! Disclaimer blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment where everyone has the opportunity to thrive.