Experienced Customer Service Representative | Billing Chat Support Specialist – Join the Dynamic Team at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join our dynamic team at blithequark as a Billing Chat Support Specialist. As a key member of our Customer Operations business unit, you will play a vital role in nurturing and growing trusting customer relationships with every interaction. About blithequark blithequark is a leading provider of innovative solutions and services, empowering individuals and businesses to connect and thrive in an ever-changing world. With a strong commitment to customer satisfaction and a culture of excellence, we strive to make a positive impact on the lives of our subscribers and the communities we serve. As a Fortune 100 company, we offer a unique opportunity to be part of a global organization that values diversity, inclusion, and growth. What Our Billing Chat Agents Enjoy Most • Interacting with customers through our cutting-edge web-based chat platform, designed to provide seamless and personalized experiences • Learning about our products and services to provide knowledgeable customer service and expert advice • Thoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more • Representing a leading brand and being the written voice of blithequark, making a lasting impression on our customers • Taking pride in upholding positive relationships and creating best-in-class customer experiences that drive loyalty and retention A Day in the Life of a Billing Chat Agent As a Billing Chat Agent, you will be working in a dynamic, energetic team environment, using your computer, written communication skills, multi-tasking, and problem-solving skills to resolve customer inquiries and issues. You will be responsible for: • Responding to customer inquiries and resolving issues in a timely and professional manner • Providing expert advice on billing and payment questions, rate and fee inquiries, order processing, account updates, and more • Maintaining accurate and up-to-date customer information, ensuring seamless customer experiences • Collaborating with internal teams to resolve complex customer issues and improve overall customer satisfaction • Participating in ongoing training and development programs to stay up-to-date on our products and services What You’ll Bring to blithequarkRequired Qualifications • Education: High school diploma or equivalent • Schedule: Ability to work a variety of schedules, including nights, weekends, and holidays • Language: Ability to read, write, speak, and understand English and Spanish Preferred Qualifications • Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers • Technical Skills: MS Office and personal computer skills • Skills: Communication, dependability, multi-tasking, typing, customer service • Abilities: Problem-solving, critical thinking, attention to detail, resilient Why Join blithequark? • Comprehensive pay and benefits package that rewards employees for their contributions to our success • Opportunities for career growth and advancement in a dynamic and supportive environment • Collaborative and inclusive team culture that values diversity and inclusion • Ongoing training and development programs to stay up-to-date on our products and services • Recognition and rewards for outstanding performance and contributions to our success Grow Your Career with blithequark At blithequark, we are committed to growing a workforce that reflects the customers and communities we serve. We offer opportunities for employment and advancement to all team members, providing a supportive and inclusive environment that fosters growth and development. As an Equal Opportunity Employer, we welcome job seekers with disabilities and veterans, and we are proud to be an inclusive and diverse organization. If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity to at blithequark. Please through our website, and we will be in touch to discuss your qualifications and next steps.