Experienced Customer Service Representative – After Hours (NOT OVERNIGHT) – Remote, VA, Delivering Exceptional Support and Making a Positive Impact on Members' Lives

Welcome to blithequark At blithequark, we are dedicated to making a positive impact on the lives of our members by providing exceptional customer service and support. As a leader in our industry, we are seeking enthusiastic and skilled individuals to as Customer Service Representatives (CSR). This role is pivotal in ensuring that our members receive the highest level of service and support, and we are excited to welcome individuals who are passionate about making a difference. About the Position As a Customer Service Representative at blithequark, you will be the first point of contact for our members, responding to inquiries and resolving concerns in a timely and professional manner.You will follow structured protocols and scripts to document conversations, ensuring consistency in scheduling, modifying, and canceling customer reservations. Your daily interactions with members will involve answering transportation-related questions, supporting them in their journey towards achieving positive health outcomes, and providing exceptional customer service. Key Responsibilities Receive and document customer concerns, ensuring all relevant information is accurate and captured in a timely manner Ensure adherence to company procedures, including accurate input of trip data into our systems Demonstrate a personal commitment to producing high-quality work, referring unresolved customer grievances to the designated department for further investigation and resolution Multitask effectively, extracting necessary information from multiple systems while reviewing and educating members about our services and their insurance coverage Review and educate members on our services and their insurance coverage, providing exceptional customer service and support Requirements To be successful in this role, you will need to possess the following essential qualifications: High School Graduate or General Education Degree (GED) 0-2 years of related experience, with 6+ months of contact center experience or customer service experience Strong organization skills, written, and verbal communication skills Ability to type 35wpm or more, with proficiency in bolthires Office Suite Ability to answer a high volume of calls (up to 100+ calls per day), talking and typing simultaneously in a clear and concise manner while interacting with customers Ability to work independently under general supervision, with sound decision-making and problem-solving skills in a fast-paced environment Nice-to-Haves While not essential, the following qualifications are desirable: Experience in a service-oriented industry, with familiarity with healthcare or transportation services What We Offer At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including: Medical, Dental, and Vision insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post-Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off, Paid Parental Leave, and Short-Term and Long-Term Disability Tuition Reimbursement and Employee Discounts (retail, hotel, food, restaurants, car rental, and more)Career Growth and Development At blithequark, we are committed to providing our employees with opportunities for career growth and development.As a Customer Service Representative, you will have access to training and development programs, designed to help you build your skills and advance your career. Our goal is to provide you with the tools and resources you need to succeed, and to support you in achieving your career goals. Work Environment and Company Culture At blithequark, we are proud of our company culture, which is built on a foundation of respect, integrity, and teamwork. We believe in creating a work environment that is supportive, inclusive, and empowering, where our employees can thrive and grow.As a remote worker, you will be part of a virtual team, working collaboratively with colleagues to achieve our goals and deliver exceptional results. If you are a motivated and enthusiastic individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. To be considered, you must reside in Virginia and meet our specific work-from-home requirements, including a high-speed internet connection and the ability to hardwire to a modem. Please apply including your resume and a cover letter, outlining your experience and qualifications for the role.Conclusion At blithequark, we are committed to making a positive impact on the lives of our members, and we are excited to welcome individuals who share our passion and values. As a Customer Service Representative, you will play a critical role in delivering exceptional customer service and support, and we look forward to receiving your application. and be part of a dynamic and supportive work environment, where you can grow and develop your career, and make a real difference in the lives of our members.