Experienced Customer Service Executive – Live Chat, Remote, 8AM - 5PM PT

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and have a knack for problem-solving? If so, we invite you to join blithequark as an Experienced Customer Service Executive, providing top-notch support to our customers through live chat and phone. About blithequark blithequark is a dynamic and innovative company that's revolutionizing the way we interact with customers. Our mission is to provide unparalleled service experiences that exceed our customers' expectations. We're a team of passionate individuals who are dedicated to making a difference in the lives of our customers. At blithequark, we believe that every interaction is an opportunity to build trust, foster loyalty, and drive growth. Job Summary As an Experienced Customer Service Executive, you'll be the face of blithequark, providing expert support to our customers through live chat and phone. You'll be responsible for resolving customer inquiries, addressing concerns, and providing solutions that meet their needs. Your exceptional communication skills, problem-solving abilities, and customer-centric approach will make you an invaluable asset to our team. Key Responsibilities * Communicate in-depth knowledge of all products to customers, helping them choose the most suitable product and place orders * Provide high-level customer service, responding to service inquiries, and following up on customer interactions * Collaborate with other functions (Operations, Finance, Product) to resolve ongoing issues and improve customer satisfaction * Provide feedback on the efficiency of the customer service process and company products and services * Stay up-to-date on product knowledge, industry trends, and best practices to deliver exceptional service Requirements * High School Diploma or GED preferred * 1+ years of experience in retail, e-commerce, and social media (Facebook, Twitter, Instagram, and other platforms) is a plus * Ability to work in a fast-paced environment on both live chat and phone * Excellent problem-solving skills * Strong customer satisfaction focus skills * Fluency in English; bilingual is a plus * Hardworking and detail-oriented * Young, dynamic, creative mindset, detail-oriented, always curious, and always learning Essential Skills and Competencies * Excellent communication and interpersonal skills * Ability to work in a team environment and collaborate with cross-functional teams * Strong problem-solving and analytical skills * Customer-centric approach with a focus on delivering exceptional service * Ability to work in a fast-paced environment with multiple priorities * Strong time management and organizational skills * Proficiency in live chat and phone support software Preferred Qualifications * Experience in a customer-facing role, preferably in a retail or e-commerce environment * Knowledge of social media platforms and their applications in customer service * Familiarity with CRM software and customer service tools * Certification in customer service or a related field Career Growth Opportunities and Learning Benefits At blithequark, we believe in investing in our employees' growth and development. As an Experienced Customer Service Executive, you'll have opportunities to: * Develop your skills and knowledge through ongoing training and development programs * Take on new challenges and responsibilities as you grow in your role * Collaborate with cross-functional teams to drive business growth and innovation * Participate in performance-based bonuses and recognition programs Work Environment and Company Culture blithequark is a remote-friendly company that values flexibility and work-life balance. Our team is passionate, dynamic, and dedicated to delivering exceptional service. We believe in: * A culture of open communication and transparency * A commitment to diversity, equity, and inclusion * A focus on employee well-being and mental health * A dynamic and fast-paced work environment that encourages innovation and creativity Compensation, Perks, and Benefits As an Experienced Customer Service Executive at blithequark, you'll enjoy: * Competitive hourly rate of $17/hour * 8 hours/day, Monday to Friday (8AM - 5PM PT) * Dynamic working environment with opportunities for growth and development * Medical and dental insurance * Paid sick leave * Vacation leave If you're a customer-centric individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you! Equal Employment Opportunity blithequark is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.