Experienced Customer Service Consultant for Dynamic Collision Repair Service Center – Delivering Exceptional Customer Experiences and Driving Business Growth at blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about revolutionizing the collision repair industry by providing unparalleled customer service, fostering a culture of innovation, and promoting continuous learning and growth. As a leader in the industry, we recognize the importance of exceptional customer experiences in driving business success. Our Service Center in San Angelo, located on W Beauregard, is seeking an experienced and charismatic Customer Service Consultant to of dedicated professionals.If you have a passion for delivering world-class customer service, a keen interest in the collision repair industry, and a drive to succeed in a fast-paced environment, we encourage you to apply for this exciting opportunity. Job Summary As a Customer Service Consultant at blithequark, you will play a vital role in ensuring that our customers receive exceptional service, guidance, and support throughout the repair process. Your responsibilities will be diverse and challenging, requiring a unique blend of customer-facing skills, industry knowledge, and adaptability.You will be the primary point of contact for our customers, greeting them in person or on the phone, determining their needs, and providing timely and effective solutions. You will also collaborate closely with our Collision Estimators, handling drop-offs, mapping and marking vehicles, arranging customer transportation, preparing paperwork, and delivering vehicles to customers while maintaining open and effective communication with customers, clients, teammates, and vendors. Key Responsibilities: Greet customers in person or on the phone, determine their needs, and provide guidance and assistance as required Assist Collision Estimators with handling drop-offs, mapping and marking vehicles, arranging customer transportation, and preparing paperwork Deliver vehicles to customers, ensuring that all repairs are completed to the highest standards and that customers are fully satisfied with the service they receive Communicate effectively with customers, clients, teammates, and vendors to ensure correct and efficient repairs, adhering to all blithequark's Standard Operating Procedures, insurance partners, and industry guidelines and standards Prioritize competing tasks and adapt easily to a fast-paced environment, maintaining a high level of productivity and attention to detail Provide personable, friendly, and "World Class" customer service to internal and external customers, ensuring that all interactions are positive, professional, and respectful Benefits of Joining blithequark At blithequark, we recognize the importance of attracting and retaining top talent in the industry.We offer a comprehensive range of benefits, including: Benefits from day one: Immediately eligible for medical, dental, and vision coverage Industry-comparable pay: Paid weekly and eligible for overtime, ensuring that your hard work and dedication are rewarded Paid vacation and holidays: Can begin accruing from day one, providing you with the opportunity to relax, recharge, and pursue your interestsCareer growth opportunities: We promote from within, providing you with the opportunity to develop your skills, advance your career, and take on new challenges A career for life: You'll gain hands-on experience within a production shop, developing a deep understanding of the collision repair industry and the skills and knowledge required to succeed Requirements To be considered for this exciting opportunity, you will need to meet the following requirements: 2+ years of customer-facing experience; sales experience is a plus, demonstrating your ability to communicate effectively with customers, understand their needs, and provide solutions that meet their expectations Must have a valid driver's license and be eligible for coverage under our company insurance policy, ensuring that you can safely and legally operate a vehicle Abilities, Skills, and Knowledge To succeed in this role, you will need to possess the following abilities, skills, and knowledge: Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs., demonstrating your ability to work safely and effectively in a fast-paced environment Passion for learning the collision industry, demonstrating your commitment to developing your skills and knowledge and staying up-to-date with industry trends and developments Ability to understand instructions, both written and verbal, and follow them accurately, ensuring that you can work effectively and efficiently Ability to prioritize competing tasks and adapt easily to a fast-paced environment, demonstrating your ability to work under pressure and manage multiple priorities Must be able to provide personable, friendly, and "World Class" customer service to internal and external customers, ensuring that all interactions are positive, professional, and respectfulCareer Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees develop their skills, advance their careers, and achieve their goals.We offer a range of training and development programs, including on-the-job training, mentorship, and formal education and training. Our goal is to provide you with the skills, knowledge, and experience you need to succeed in your role and advance your career, whether that's as a Customer Service Consultant or in another role within the company. Work Environment and Company Culture At blithequark, we pride ourselves on our positive, supportive, and inclusive work environment. We believe in fostering a culture of respect, empathy, and understanding, where everyone feels valued, appreciated, and empowered to contribute.Our team is passionate, dedicated, and committed to delivering exceptional customer service and driving business growth. We're looking for someone who shares our values, is passionate about the collision repair industry, and is committed to making a positive impact. Compensation, Perks, and Benefits We offer a competitive compensation package, including a comprehensive range of benefits, perks, and incentives. Our goal is to provide you with a rewarding and fulfilling career, where you can grow, develop, and thrive.While we can't disclose specific details about our compensation package, we can assure you that we're committed to providing a fair, equitable, and competitive offer that reflects your skills, experience, and contributions. Conclusion If you're a motivated, customer-focused, and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Consultant at blithequark, you'll have the chance to make a real difference, develop your skills, and advance your career.Don't miss out on this opportunity to join a dynamic, innovative, and growing company that's passionate about delivering exceptional customer service and driving business growth. and take the first step towards an exciting and rewarding career at blithequark!