Experienced Customer Experience Manager – Scaling Magical Customer Experiences at blithequark

Are you a customer experience rockstar with a passion for building deep relationships and driving adoption across operations? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! blithequark is seeking an experienced Customer Experience Manager to and help scale magical customer experiences. About blithequark At blithequark, we're on a mission to revolutionize the way we think about customer experience. We believe that every interaction with our customers should be a positive, memorable experience that leaves a lasting impression. Our team is dedicated to building a scalable experience team that delivers exceptional results and exceeds customer expectations. Our Culture We're a remote team with hubs in New York City, Boston, and Austin, and we're passionate about creating a culture that's inclusive, diverse, and welcoming to all. We believe that our employees, customers, and team members win when we have various perspectives and backgrounds at the table making key decisions. Our culture is built on the principles of kindness, empathy, and a willingness to learn and grow together. Responsibilities As a Customer Experience Manager at blithequark, you'll be the point person for our customers' experience. Your responsibilities will include: * Building deep relationships with key stakeholders, including Executive Stakeholders, and driving adoption across their operations * Collaborating with our Support Operations team and Support Engineer to develop tailored client-facing solutions and internal tools to facilitate the growth of our high-touch model * Translating and communicating feature requests and feedback to members of the product and engineering teams * Owning customer implementations and proactively building deep relationships with key stakeholders * Supporting a rapidly growing customer base of down-to-earth, passionate school bus leaders, including School Transportation Directors, Routers, Drivers, and more Requirements To be successful in this role, you'll need: * 3+ years of experience in a customer success or related role * A "glass half full" attitude and a willingness to see new challenges as opportunities to solve problems with your team * Organizational skills, attention to detail, and the ability to prioritize tasks effectively * Excellent written and verbal communication skills, with a tone that's approachable, personable, and confident * The ability to work independently and collaboratively as part of a team * A curious and conversational approach to building genuine relationships with interesting people from all walks of life * Resourcefulness in independent problem-solving, with a willingness to collaborate with the team for broader insights and expertise What We Offer We believe that your longevity at blithequark is an asset, and we're committed to fostering an inclusive environment that welcomes team members of all ages, races, backgrounds, ethnicities, and more. We offer: * Competitive compensation, including equity and salary at a fast-growing startup * A learning and WFH budget of $500/year for your home setup and professional growth * A flexible PTO policy that allows you to take time off when needed – we trust you! * A remote-first culture that allows you to work from anywhere in the U.S. Why Join blithequark? At blithequark, we're passionate about creating a culture that's inclusive, diverse, and welcoming to all. We believe that our employees, customers, and team members win when we have various perspectives and backgrounds at the table making key decisions. We're committed to fostering an environment that's kind, empathetic, and willing to learn and grow together. If you're a customer experience rockstar with a passion for building deep relationships and driving adoption across operations, we want to hear from you! to and help scale magical customer experiences at blithequark. To apply for this role, please submit your resume and a cover letter that outlines your experience, skills, and qualifications. We can't wait to hear from you! HTML Job Description Experienced Customer Experience Manager – Scaling Magical Customer Experiences at blithequark Are you a customer experience rockstar with a passion for building deep relationships and driving adoption across operations? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! blithequark is seeking an experienced Customer Experience Manager to and help scale magical customer experiences. About blithequark At blithequark, we're on a mission to revolutionize the way we think about customer experience. We believe that every interaction with our customers should be a positive, memorable experience that leaves a lasting impression. Our team is dedicated to building a scalable experience team that delivers exceptional results and exceeds customer expectations. Our Culture We're a remote team with hubs in New York City, Boston, and Austin, and we're passionate about creating a culture that's inclusive, diverse, and welcoming to all. We believe that our employees, customers, and team members win when we have various perspectives and backgrounds at the table making key decisions. Our culture is built on the principles of kindness, empathy, and a willingness to learn and grow together. Responsibilities Building deep relationships with key stakeholders, including Executive Stakeholders, and driving adoption across their operations Collaborating with our Support Operations team and Support Engineer to develop tailored client-facing solutions and internal tools to facilitate the growth of our high-touch model Translating and communicating feature requests and feedback to members of the product and engineering teams Owning customer implementations and proactively building deep relationships with key stakeholders Supporting a rapidly growing customer base of down-to-earth, passionate school bus leaders, including School Transportation Directors, Routers, Drivers, and more Requirements 3+ years of experience in a customer success or related role A "glass half full" attitude and a willingness to see new challenges as opportunities to solve problems with your team Organizational skills, attention to detail, and the ability to prioritize tasks effectively Excellent written and verbal communication skills, with a tone that's approachable, personable, and confident The ability to work independently and collaboratively as part of a team A curious and conversational approach to building genuine relationships with interesting people from all walks of life Resourcefulness in independent problem-solving, with a willingness to collaborate with the team for broader insights and expertise What We Offer Competitive compensation, including equity and salary at a fast-growing startup A learning and WFH budget of $500/year for your home setup and professional growth A flexible PTO policy that allows you to take time off when needed – we trust you! A remote-first culture that allows you to work from anywhere in the U.S. Why Join blithequark? At blithequark, we're passionate about creating a culture that's inclusive, diverse, and welcoming to all. We believe that our employees, customers, and team members win when we have various perspectives and backgrounds at the table making key decisions. We're committed to fostering an environment that's kind, empathetic, and willing to learn and grow together. If you're a customer experience rockstar with a passion for building deep relationships and driving adoption across operations, we want to hear from you! to and help scale magical customer experiences at blithequark.