Experienced Customer Dispute Resolution Specialist – Remote Chat Support Representative

Are you an enthusiastic and customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two conversations are ever the same? If so, we invite you to join blithequark's dynamic team as aRemote Customer Dispute Chat Representative. As a key member of our customer service team, you will play a vital role in resolving customer disputes and inquiries in a timely and professional manner. About blithequarkblithequark is a leading Fortune 500 company that values innovation, customer satisfaction, and employee growth.With a strong commitment to excellence, we strive to create a work environment that fosters collaboration, creativity, and continuous learning. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our mission. ResponsibilitiesAs aRemote Customer Dispute Chat Representative, you will be responsible for:* Responding to customer inquiries and disputes via chat in a timely and professional manner* Investigating customer inquiries and disputes to determine the root cause of the problem* Collaborating with cross-functional teams to resolve customer disputes and issues* Maintaining accurate and complete records of customer interactions and transactions* Identifying and escalating priority issues to the appropriate team members* Meeting or exceeding established performance metrics, including customer satisfaction, productivity, and quality standards* Continuously learning and adapting to new software and technology toolsRequirementsTo succeed in this role, you will need:* A high school diploma or equivalent* 1-2 years of customer service experience (preferred but not required)* Excellent verbal and written communication skills* Proficiency in bolthires Office Suite* Ability to multitask, prioritize, and manage time effectively* Detail-oriented with strong problem-solving skills* Ability to work independently and as part of a team* A quiet workspace and reliable internet connectionEssential Skills and CompetenciesTo excel in this role, you will need to possess:* Excellent communication and interpersonal skills* Strong problem-solving and analytical skills* Ability to work in a fast-paced environment with multiple priorities* Proficiency in software applications, including chat platforms and CRM systems* Strong attention to detail and organizational skills* Ability to adapt to changing situations and prioritiesCareer Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development.As aRemote Customer Dispute Chat Representative, you will have access to:* Ongoing training and development opportunities to enhance your skills and knowledge* Career advancement opportunities within the company* Collaborative and supportive work environment* Recognition and rewards for outstanding performanceWork Environment and Company CultureOur company culture is built on the principles of innovation, collaboration, and customer satisfaction. As aRemote Customer Dispute Chat Representative, you will be part of a dynamic team that values:* Flexibility and work-life balance* Open communication and feedback* Continuous learning and growth* Recognition and rewards for outstanding performanceCompensation and BenefitsWe offer a competitive compensation package, including:* Up to $33/hour, depending on experience* Comprehensive benefits package, including health, dental, and vision insurance* 401(k) retirement plan with company match* Paid time off and holidays* Opportunities for career advancement and professional growthIf you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity.Please directly through our website at. FAQs AboutRemote WorkQ: What equipment do I need to work remotely? A: Generally, you will need a computer, reliable internet connection, and a headset. Some companies may provide additional equipment, such as a monitor or keyboard. Q: How do I stay connected with my team while working remotely? A: Communication is key when working remotely. Most companies use software tools like Zoom, Slack, or bolthires Teams to keep employees connected and collaborate on projects.Q: Will I be required to work a specific schedule when working remotely? A: It depends on the company and position. Some remote positions require you to work during specific hours, while others may offer more flexibility in terms of scheduling. It is essential to clarify expectations with your employer before starting your remote position. We look forward to welcoming you to our team!