Experienced Customer Care Associate – Exceptional Customer Experience Specialist

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the blithequark team as an Experienced Customer Care Associate. In this multifaceted role, you will be the initial point of contact for customers, ensuring their experience is nothing short of exceptional throughout their journey with blithequark. About blithequarkblithequark is a leading [industry/sector] company dedicated to providing innovative solutions and exceptional customer experiences.Our team is passionate about delivering results-driven solutions that exceed our customers' expectations. We believe in fostering a culture of collaboration, innovation, and continuous learning, and we're committed to helping our employees grow and develop their skills. Job SummaryAs a Customer Care Associate at blithequark, you will be responsible for providing exceptional customer service, managing the dealership's Business Development Center (BDC), and performing various administrative tasks. You will be the first point of contact for customers, handling incoming calls, emails, and chats, and directing inquiries to the appropriate departments.You will also collaborate closely with the sales team to ensure timely and effective follow-up on leads and customer inquiries. Responsibilities* Warmly and professionally welcome customers visiting the dealership and handle incoming calls, directing inquiries to the appropriate departments. * Manage the dealership's Business Development Center (BDC), addressing customer queries through various channels such as phone, email, and chat. * Coordinate service appointments to ensure a seamless customer experience.* Efficiently process payments, issue receipts, and maintain accurate transaction records as part of cashier duties related to sales, service, and parts departments. * Collaborate closely with the sales team to ensure timely and effective follow-up on leads and customer inquiries. * Maintain meticulous and updated customer records, contributing to a well-organized customer management system. * Scan service repair orders daily. * Uphold dealership policies and procedures with a strong commitment to professionalism and customer service.* Organize and secure vehicles second keys in a designated area. * Balance the cash register daily and replenish change as needed. * Create bolthires labels and maintain a log of sent contracts. * Keep the reception area organized and appealing, ensuring promotional materials and brochures are up to date. Essential Qualifications* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred. * 1-2 years of customer service experience in a fast-paced environment.* Excellent communication and interpersonal skills. * Ability to work in a team environment and provide exceptional customer service. * Basic computer skills, including bolthires Office and bolthires Suite. * Ability to multitask and prioritize tasks effectively. * Strong problem-solving and analytical skills. Preferred Qualifications* Experience working in a dealership or automotive industry. * Knowledge of dealership management systems and software. * Familiarity with customer relationship management (CRM) software.* Experience with cash handling and point-of-sale systems. * Certification in customer service or a related field. Skills and Competencies* Excellent communication and interpersonal skills. * Ability to work in a team environment and provide exceptional customer service. * Basic computer skills, including bolthires Office and bolthires Suite. * Ability to multitask and prioritize tasks effectively. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced environment and adapt to changing priorities.* Strong attention to detail and organizational skills. Career Growth Opportunities and Learning BenefitsAt blithequark, we believe in fostering a culture of continuous learning and growth. As a Customer Care Associate, you will have opportunities to develop your skills and advance your career through:* On-the-job training and mentorship. * Ongoing education and training programs. * Opportunities for advancement to leadership roles. * Collaborative and supportive team environment. Work Environment and Company Cultureblithequark is committed to providing a positive and inclusive work environment that supports the well-being and success of our employees.Our company culture is built on the following values:* Collaboration and teamwork. * Innovation and creativity. * Continuous learning and growth. * Customer focus and satisfaction. * Integrity and ethics. Compensation, Perks, and BenefitsWe offer a competitive compensation package, including:* Salary: $. * Benefits:. * Perks:. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for the Experienced Customer Care Associate position at blithequark.Please submit your resume and cover letter to. We look forward to hearing from you!