Experienced Customer Care Agent – Live Chat and Phone Support Specialist for Dynamic Online Retailer

Welcome to blithequark blithequark is the fastest growing online retailer in the industry, and we're on the hunt for talented and motivated Customer Care Agents to. Our office, located in Selinsgrove, Pennsylvania, is a vibrant and positive environment where friendly people come together to achieve great things. We're a team-oriented company that values hard work, creativity, and having fun. At blithequark, we strive to "wow" everyone we interact with, setting us apart from the competition and making us a leader in our field.About the Role We're looking for exceptional team members who are not only team-oriented but also highly motivated, independent, and creative problem solvers. As a rapidly growing company, we need individuals who are flexible, adventurous, and eager to learn new skills. If you're a forward thinker who enjoys trying new things and coming up with innovative ideas, we want to hear from you. As a Customer Care Agent at blithequark, you'll have the opportunity to work with our customers via phone, live chat, and email, creating raving fans every day.Key Responsibilities Provide exceptional customer service to our clients through various channels, including phone, live chat, and email Respond to customer inquiries, resolve issues, and address concerns in a timely and professional manner Utilize problem-solving skills to resolve unique and complex customer issues Collaborate with internal teams to stay up-to-date on products, services, and company initiatives Meet and exceed performance goals, including sales targets and customer satisfaction metrics Contribute to a positive and supportive team environment, sharing knowledge and best practices with colleagues Essential Qualifications To be successful in this role, you'll need: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues Strong problem-solving and analytical skills, with the ability to think creatively and outside the box Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork Flexibility and adaptability, with a willingness to learn new skills and take on new challenges Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously High school diploma or equivalent required; associate's or bachelor's degree preferred Preferred Qualifications While not required, the following qualifications are preferred: Previous experience in customer service, sales, or a related field Experience working in a fast-paced, dynamic environment with a focus on growth and innovation Strong technical skills, including proficiency in CRM software, chat platforms, and other customer service tools Ability to work flexible full-time schedules, including evenings and weekends Bilingual or multilingual skills, with the ability to communicate with customers in multiple languages Skills and Competencies To excel in this role, you'll need to possess the following skills and competencies: Communication skills : ability to communicate effectively with customers, colleagues, and internal teams Problem-solving skills : ability to analyze problems, identify solutions, and implement effective resolutions Time management skills : ability to prioritize tasks, manage multiple projects, and meet deadlines Adaptability : ability to adapt to changing circumstances, priorities, and deadlines Teamwork : ability to work collaboratively with colleagues, share knowledge and best practices, and contribute to a positive team environmentCareer Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers.As a Customer Care Agent, you'll have access to:Comprehensive training programs, including product knowledge, customer service skills, and software training Ongoing coaching and feedback, with regular performance evaluations and goal setting Opportunities for advancement, including promotions to senior roles or specialized positions Cross-functional training, with the ability to work in different departments and gain new skills A dynamic and supportive work environment, with a focus on collaboration, teamwork, and innovation Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment.Our office is a vibrant and dynamic space, with a focus on collaboration, teamwork, and fun. We offer: A team-oriented environment, with regular team-building activities and social events A recognition and reward program, with opportunities to earn bonuses, commissions, and other incentives A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off A flexible and adaptable work environment, with opportunities for remote work and flexible scheduling A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace for all employeesCompensation, Perks, and Benefits We offer a competitive compensation package, including: A starting hourly rate of $16.00, with a $1/hour increase after 60 days Quarterly bonuses and commissions on product sales A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off Opportunities for advancement, including promotions to senior roles or specialized positions A recognition and reward program, with opportunities to earn bonuses, commissions, and other incentives Conclusion If you're a motivated and customer-focused individual who is looking for a dynamic and supportive work environment, we encourage you to apply for our Customer Care Agent role.At blithequark, we're committed to helping our employees grow and develop in their careers, while providing a positive and inclusive workplace culture. Don't miss out on this opportunity to and contribute to our mission of providing exceptional customer service and creating raving fans. and take the first step towards an exciting and rewarding career with blithequark!