Experienced Contact Center Customer Service Inbound/Outbound Representative – blithequark Store

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join the blithequark team as an Experienced Contact Center Customer Service Inbound/Outbound Representative. As a key member of our customer-facing team, you will play a vital role in providing top-notch support to our customers, resolving issues, and exceeding their expectations. About blithequark At blithequark, we're dedicated to revolutionizing the way people shop and interact with our brand. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a leader in the industry. As a blithequark team member, you'll be part of a dynamic and supportive community that values diversity, inclusion, and continuous learning. Responsibilities As an Experienced Contact Center Customer Service Inbound/Outbound Representative, you will be responsible for: * Handling customer inquiries, complaints, and feedback via phone, email, and chat * Providing accurate and timely information about products, services, and promotions * Resolving customer issues and concerns in a professional and empathetic manner * Escalating complex issues to senior representatives or management as needed * Collaborating with internal teams to resolve customer issues and improve overall customer experience * Staying up-to-date with product knowledge, company policies, and industry trends * Meeting or exceeding performance metrics, including first-call resolution, customer satisfaction, and average handle time * Participating in ongoing training and development to improve skills and knowledge * Adhering to blithequark's quality standards and customer service principles Key Skills and Qualifications * 2+ years of experience in a customer-facing role, preferably in a contact center environment * Excellent communication, problem-solving, and interpersonal skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong product knowledge and ability to learn quickly * Proficiency in CRM software, such as Salesforce or similar platforms * High school diploma or equivalent required; associate's or bachelor's degree preferred * Availability to work a variety of shifts, including evenings, weekends, and holidays Preferred Qualifications * Experience with Amazon or similar e-commerce platforms * Knowledge of customer service software, such as Zendesk or Freshdesk * Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Experience Professional (CCEP) * Bilingual or multilingual skills What We Offer * Competitive hourly rate and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off, including vacation, sick leave, and holidays * Opportunities for career growth and advancement * Collaborative and supportive work environment * Ongoing training and development to improve skills and knowledge * Recognition and rewards for outstanding performance Work Environment Our contact center is a fast-paced, dynamic environment where no two interactions are ever the same. As an Experienced Contact Center Customer Service Inbound/Outbound Representative, you will be working in a team-oriented setting with a focus on customer satisfaction and employee growth. Our center is equipped with state-of-the-art technology, including CRM software, phone systems, and collaboration tools. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment, and where all employees feel valued, respected, and supported.