Experienced Bilingual (Spanish) Healthcare Customer Service Representative – Remote Opportunity at blithequark

Are you a motivated and customer-focused individual with a passion for delivering exceptional service? Do you have a strong understanding of the healthcare industry and a desire to work in a dynamic, remote environment? If so, we invite you to join blithequark as a Bilingual (Spanish) Healthcare Customer Service Representative. As a key member of our team, you will play a vital role in providing top-notch support to our clients and their customers, while also enjoying the flexibility and benefits of working from home.About blithequarkblithequark is a global, digital business services company that delivers innovative, digitally powered solutions to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we are committed to making a positive impact on our communities, clients, and the environment. Our team of over 500,000 inspired and passionate individuals speaks more than 300 languages, allowing us to connect with customers from diverse backgrounds and cultures.Benefits of Working with blithequarkAs a valued member of our team, you can expect to enjoy a range of benefits, including:* Paid Training to help you develop your skills and knowledge* Competitive Wages that reflect your value to our organization* Full Benefits, including Medical, Dental, Vision, 401k, and more* Paid Time Off to relax and recharge* Employee wellness and engagement programs to support your physical and mental well-beingTeleperformance and YouAt blithequark, we believe in a balanced high-tech and high-touch approach that combines deep industry and geographic expertise with a passion for delivering exceptional service.As a Bilingual (Spanish) Healthcare Customer Service Representative, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life and experiencing no two days the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did You Know? Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company.At blithequark, the sky is the limit! We offer a range of opportunities for career growth and development, and we encourage our employees to take ownership of their careers and pursue their passions. ResponsibilitiesAs a Bilingual (Spanish) Healthcare Customer Service Representative, your responsibilities will include:* Fielding customer inquiries via phone, email, chat, and social media to resolve questions, issues, and concerns* Calmly attempting to resolve and de-escalate any issues that may arise* Escalating interactions when necessary and appropriate* Responding to requests for assistance and/or processing payments* Tracking all call-related information for auditing and reporting purposes* Providing feedback on call issues* Upselling when requiredQualificationsWe are seeking fearless individuals who are inspired to deliver only the best in all that they do.To be considered for this role, you will need to possess:* Ability to work remotely in a virtual team environment* 6 months of customer service experience (preferred)* Over 18 years of age* Ability to type 25 wpm* High School Graduate or GED* Comfort with desktop computer systems* Proven oral and written communication skills* Logical problem-solving skills* Ability to navigate Windows operating systems* Organization and work prioritization skillsWork from Home RequirementsTo ensure a seamless and productive work experience, we require:* Internet Requirements:+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps+ Minimum subscribed upload rate equal to or exceeds 5.0 Mbps+ ISP must have no packet loss and ping under 50ms+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN+ Proof of internet speed required* Clean and quiet workspaceBe Part ofOur blithequark FamilyAt blithequark, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We offer a range of benefits and programs to support your physical and mental well-being, including employee wellness and engagement programs. Equal Opportunity Employerblithequark is an Equal Opportunity Employer, committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We welcome applications from diverse candidates and encourage you to. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity.Click the link below to register your interest and take the first step towards joining our dynamic team.