Experienced Bilingual Customer Service Representative – Physician Billing Support

At blithequark, we're committed to delivering exceptional patient care and experiences through our dedicated team of professionals. As a key member of our Customer Service Call Center, the Experienced Bilingual Customer Service Representative – Physician Billing Support will play a vital role in ensuring the highest level of customer satisfaction and quality service for our patients. If you're passionate about delivering outstanding customer experiences, have a flair for communication, and are fluent in multiple languages, we encourage you to apply for this exciting opportunity. About blithequark blithequark is a leading healthcare organization dedicated to providing innovative solutions and exceptional patient care. Our team of passionate professionals is committed to delivering high-quality services that exceed our patients' expectations. With a strong focus on customer satisfaction, we strive to create a positive and supportive work environment that fosters growth, learning, and collaboration. Job Summary As a bilingual Customer Service Representative, you will be the primary point of contact for patients' billing inquiries, handling a large call volume while ensuring quality customer service and patient satisfaction. You will be responsible for following up on unresolved issues, completing related customer service duties, and adhering to work schedule and call center phone procedures. If you're a motivated and customer-focused individual with excellent communication skills, we invite you to and contribute to delivering exceptional patient experiences. Key Responsibilities * Handle a large call volume while ensuring quality customer service and patient satisfaction * Follow-up on all issues not resolved during conversation with patient/guarantor * Ability to complete other related customer service duties as assigned * Ability to answer patient calls within the guidelines of call center metric objectives * Ensure appropriate HIPAA compliance guidelines * Adhere to work schedule and follow call center phone procedures * Maintain professionalism and confidentiality Essential Qualifications * High school diploma or equivalent required; associate's or bachelor's degree preferred * Bilingual proficiency in English and Spanish (or other languages as required) * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and conflict resolution skills * Ability to maintain confidentiality and handle sensitive information * Familiarity with HIPAA guidelines and regulations Preferred Qualifications * Previous customer service experience in a healthcare setting * Experience with call center software and technology * Knowledge of medical billing and insurance processes * Certification in customer service or a related field Skills and Competencies * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and conflict resolution skills * Ability to maintain confidentiality and handle sensitive information * Familiarity with HIPAA guidelines and regulations * Strong attention to detail and organizational skills * Ability to work independently and as part of a team Career Growth Opportunities and Learning Benefits At blithequark, we're committed to supporting our employees' growth and development. As a Customer Service Representative, you'll have access to: * Ongoing training and development opportunities * Mentorship and coaching from experienced colleagues * Opportunities for career advancement and professional growth * A supportive and collaborative work environment Work Environment and Company Culture blithequark is a dynamic and fast-paced organization that values innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional patient experiences and is committed to creating a positive and supportive work environment. As a Customer Service Representative, you'll be part of a close-knit team that values open communication, teamwork, and mutual respect. Compensation, Perks, and Benefits We offer a comprehensive benefits package that includes: * Medical, dental, vision, disability, and life insurance * Paid time off (vacation & sick leave) * 401k with up to 6% employer match * 10 paid holidays per year * Health savings accounts, healthcare & dependent flexible spending accounts * Employee Assistance program, Employee discount program * Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance If you're a motivated and customer-focused individual with a passion for delivering exceptional patient experiences, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you and exploring how you can contribute to our team's success.