Experienced Bilingual Customer Service Representative II – Pharmaceutical Industry Expertise

Are you a customer service professional with a passion for delivering exceptional experiences in a dynamic and fast-paced environment? Do you possess excellent communication skills, a keen sense of critical thinking, and the ability to work effectively in a remote setting? If so, we invite you to join blithequark, a leading provider of innovative solutions and services, as a Bilingual Customer Service Representative II. About blithequarkblithequark is a global leader in delivering strategic technology and business transformation solutions to our clients.With a presence in over 50 countries and a team of approximately 50,000 professionals worldwide, we empower our clients to operate as leaders within their fields. Our commitment to excellence, innovation, and customer satisfaction has earned us numerous accolades, including being named one of America's Best Employers for New Grads by Forbes and one of the Best Companies to Work for by U.S. News & World Report. Job SummaryAs a Bilingual Customer Service Representative II, you will play a critical role in providing exceptional customer experiences to our clients in the pharmaceutical industry.You will be responsible for handling inbound calls, resolving customer inquiries, and providing timely and accurate responses to customer requests. Your expertise in critical thinking, attention to detail, and organizational skills will enable you to navigate complex customer issues and provide solutions that meet their needs. Responsibilities* Handle inbound calls from customers in the pharmaceutical industry, responding to their inquiries and resolving their issues in a timely and professional manner* Utilize critical thinking skills to analyze customer concerns and provide solutions that meet their needs* Maintain accurate and detailed records of customer interactions, including call logs and issue resolutions* Collaborate with internal teams to resolve complex customer issues and provide timely and accurate responses to customer requests* Develop and maintain a deep understanding of the pharmaceutical industry, including regulatory requirements and industry trends* Participate in ongoing training and development programs to enhance your skills and knowledge in customer service and the pharmaceutical industry* Work effectively in a remote setting, using technology to stay connected with colleagues and customersRequirements* High school diploma or equivalent required; associate's or bachelor's degree preferred* Bilingual in English and Portuguese, with the ability to speak Spanish* At least 2 years of experience in customer service, with a focus on inbound calls* Proven track record of providing exceptional customer experiences and resolving complex customer issues* Strong critical thinking and problem-solving skills, with the ability to analyze complex customer concerns and provide solutions* Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams* Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering results* Experience in the pharmaceutical industry is an advantage, but not requiredPreferred Qualifications* Associate's or bachelor's degree in a related field, such as business, communications, or healthcare* Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM)* Experience working in a remote setting, with a focus on using technology to stay connected with colleagues and customers* Familiarity with industry-specific software and systems, such as CRM and customer relationship management toolsSkills and Competencies* Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams* Strong critical thinking and problem-solving skills, with the ability to analyze complex customer concerns and provide solutions* Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering results* Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously* Ability to work effectively in a remote setting, using technology to stay connected with colleagues and customers* Familiarity with industry-specific software and systems, such as CRM and customer relationship management toolsCareer Growth Opportunities and Learning BenefitsAt blithequark, we are committed to providing our employees with opportunities for growth and development.As a Bilingual Customer Service Representative II, you will have access to ongoing training and development programs, including:* Ongoing training and development programs to enhance your skills and knowledge in customer service and the pharmaceutical industry* Opportunities for career advancement, including promotions to senior customer service roles or leadership positions* Access to industry-specific conferences and events, providing opportunities to network with peers and stay up-to-date on industry trends* Collaborative and supportive work environment, with a focus on teamwork and open communicationWork Environment and Company CultureAt blithequark, we are committed to creating a work environment that is collaborative, supportive, and inclusive.Our company culture is built on a foundation of:* Respect and empathy for all employees and customers* Open communication and transparency* Continuous learning and development* Teamwork and collaboration* A focus on delivering exceptional customer experiencesCompensation, Perks, and BenefitsAs a Bilingual Customer Service Representative II, you will be eligible for a competitive compensation package, including:* Hourly rate: $20.00-$21.00 per hour* Benefits: Medical and pharmacy coverage, dental and vision insurance, 401(k), health savings account (HSA), flexible spending account (FSA), life insurance, pet insurance, short-term and long-term disability, accident and critical illness coverage, pre-paid legal and ID theft protection, sick time, and other types of paid leaves (as required by law)* Employee assistance program (EAP)* Opportunities for career advancement and professional developmentIf you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for the Bilingual Customer Service Representative II role at blithequark.Please apply including your resume and a cover letter, to. We look forward to hearing from you!