Experienced Bilingual and Non-Bilingual Customer Service Representative I – Remote Opportunity at blithequark

Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? Look no further than blithequark, a leading organization in the industry, where we're seeking an experienced Bilingual and Non-Bilingual Customer Service Representative I to. As a Customer Service Representative I at blithequark, you'll play a critical role in providing top-notch support to our clients and their customers. You'll be the face of our organization, handling customer inquiries, resolving issues, and providing expert guidance on a range of topics, from account maintenance to online State Registration requirements. If you're a team player with a knack for problem-solving and a commitment to excellence, we want to hear from you. About blithequark blithequark is a forward-thinking organization that's dedicated to delivering innovative solutions to our clients and their customers. We're a dynamic team of professionals who are passionate about making a difference in the industry. Our commitment to excellence is reflected in everything we do, from our cutting-edge technology to our exceptional customer service. Job Summary As a Customer Service Representative I at blithequark, you'll be responsible for providing exceptional support to our clients and their customers. You'll handle a high volume of customer inquiries, resolve issues, and provide expert guidance on a range of topics. You'll also be responsible for maintaining a working knowledge of current tax laws and policies, as well as staying up-to-date on revised policies, procedures, regulations, and tax laws. Key Responsibilities • Assist customers either by phone or in person, providing expert guidance and support on a range of topics • Review confidential tax information and maintain the highest level of confidentiality • Provide account maintenance according to tax laws and policies and procedures • Provide customer support for online self-service functions through the Georgia Tax Center • Provide knowledgeable and accurate information in a timely and friendly manner • Use technology for advanced support, including online web tools and software applications • Collaborate with internal teams to resolve complex customer issues and provide exceptional support Minimum Entry Qualifications • High school diploma or GED • Six months of call center experience handling customer questions, complaints, and/or providing information Essential Qualifications • Customer Service: Ability to appropriately address customer issues, in the interests of achieving customer satisfaction and respecting business needs • Results Orientation: Ability to identify the most appropriate method for completing a project or reaching a goal • Good Judgment & Decision Making: Ability to evaluate all the relevant aspects of a situation, such as potential consequences, and make an appropriate decision • Accountability: Ability to accept responsibility for one's actions with honesty and integrity, while maintaining credibility and remaining committed to organizational success • Teamwork & Cooperation: Ability to promote the team atmosphere, be respectful of all team members, and work well with co-workers & leadership • Analytical Ability: Ability to analyze problems and resolve issues Preferred Qualifications • Experience working in a high-volume Contact Service environment • Bilingual in Spanish or second language, with good verbal and written communication skills in English • Ability to work in a remote environment after onsite training period • $15.00 per hour/$17.00 per hour for Spanish speaking individuals Requirements • Must be able to pass a criminal background check • Must be able to obtain a Tax Clearance Letter stating that you do not owe any state taxes What We Offer • Competitive hourly rate • Opportunity to work in a dynamic, fast-paced environment • Collaborative team atmosphere • Professional development and growth opportunities • Comprehensive benefits package, including medical, dental, and vision insurance • Generous paid time off and holidays • Recognition and rewards for outstanding performance If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we want to hear from you. Please apply including your resume and a cover letter, to. We can't wait to hear from you and learn more about your qualifications. Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Disclaimer blithequark is not responsible for any errors or omissions in the job posting. We reserve the right to modify or cancel the job posting at any time without notice.