Experienced 3rd Shift Customer Experience Agent – Remote Full-Time Opportunity for Exceptional Customer Service Professionals at blithequark

Introduction to blithequark At blithequark, we pride ourselves on delivering exceptional customer experiences through our dedicated team of professionals. As a leader in our industry, we understand the importance of providing top-notch service to our clients, and we're committed to building a team that shares our passion for excellence. Our company culture is built on the principles of integrity, respect, and a relentless pursuit of innovation, making us an ideal workplace for talented individuals looking to grow and thrive in their careers.Job Overview We're seeking an experienced and skilled 3rd Shift Customer Experience Agent to join our remote team at blithequark. As a Customer Experience Agent, you will play a vital role in providing outstanding customer service, ensuring that our clients receive timely and accurate support. This is a fully remote position, offering you the flexibility to work from the comfort of your own home while being part of a dynamic and supportive team. Key Responsibilities Answer inbound phone calls to schedule jobs and handle customer service inquiries in a professional and courteous manner Initiate outbound phone calls for scheduling of service calls, ensuring that all customer requests are addressed promptly and efficiently Handle various customer inquiries and requests efficiently and accurately, providing solutions and resolving issues in a timely manner Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, utilizing Service Titan software to effectively plan and dispatch jobs Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information to ensure a seamless experience Communicate with technicians regarding availability, expected completion time, and other essential details to ensure effective job execution Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls, maintaining the highest level of data integrity Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company, demonstrating versatility and a willingness to adapt to changing priorities Essential Qualifications High school diploma or equivalent (GED) required, with a minimum of 3 years relevant work experience in a customer service environment Strong verbal and written communication skills, with the ability to effectively interact with customers, technicians, and other stakeholders Familiarity with the surrounding area (previously Chicagoland area, now open to remote applicants) and ability to navigate geographic information with ease Previous dispatch experience is a plus, with proficiency in bolthires Office and ability to work from home efficiently Ability to manage priorities and workflow, with attention to detail and a willingness to work within constantly changing priorities Preferred Qualifications Plumbing, Electric & HVAC experience is a plus, with a strong understanding of the industry and its requirements Previous experience working in a remote environment, with a proven track record of success in a home-based setting Strong technical skills, with proficiency in Service Titan software or similar dispatch systemsCareer Growth Opportunities and Learning Benefits At blithequark, we're committed to the growth and development of our team members.As a Customer Experience Agent, you'll have access to ongoing training and development opportunities, including our on-site training facility for continuous employee development. You'll also have the chance to work with a talented team of professionals, learning from their experiences and sharing your own knowledge and expertise. Work Environment and Company CultureOur company culture is built on the principles of integrity, respect, and innovation, making blithequark an ideal workplace for talented individuals looking to grow and thrive in their careers.As a remote team member, you'll be part of a dynamic and supportive community, with regular check-ins and virtual meetings to ensure you stay connected and engaged. We prioritize work-life balance, offering flexible scheduling and a comprehensive benefits package to support your overall well-being. Compensation, Perks, and Benefits We offer a competitive hourly rate of $20.00 per hour, with a comprehensive benefits package that includes: Medical, Dental & Vision Insurance Supplemental AFLAC Insurance Options 401(k) Plan with Company Match Company-provided Life Insurance Employee discounts on company-provided services Paid Time Off (PTO) Paid Holidays Tuition ReimbursementProfessional development assistance Referral program Conclusion If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark.As a 3rd Shift Customer Experience Agent, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. With a competitive compensation package, comprehensive benefits, and opportunities for growth and development, this is an ideal role for anyone looking to take their career to the next level. to and start your journey with blithequark!