Ecommerce Specialist - Video Chat, DC (Tampa, FL) - Bench - Full Time

Are you passionate about delivering exceptional Guest Service and making a positive impact on the lives of individuals with disabilities? Do you have a knack for problem-solving and a desire to work in a dynamic, fast-paced environment? If so, we invite you to join the esteemed team at blithequark as an Ecommerce Specialist - Video Chat! At blithequark, we pride ourselves on creating an inclusive and welcoming experience for all Guests, and our Ecommerce Specialists play a vital role in making this vision a reality. As a key member of our team, you will be responsible for providing exceptional support to Guests with disabilities, ensuring that their experience is nothing short of magical. Job Summary: As an Ecommerce Specialist - Video Chat, you will be the primary point of contact for Guests with disabilities, providing personalized support and guidance to help them navigate our services and make the most of their experience. You will be responsible for: * Proactively answering Guest accessibility-related questions and making recommendations to improve support * Communicating efficiently through video/phone calls and balancing multiple chat interactions and computer applications * Assessing the level of support needed for different disabilities and making confident decisions * Meeting required departmental metric expectations and efficiency goals * Completing all required Company training and compliance courses * Working flexible hours, including overtime, weekends, and holidays Responsibilities: * Proactively answer Guest accessibility-related questions and make recommendations for our Guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services * Communicate efficiently through video/phone calls and able to balance multiple chat interactions and computer applications while being engaged and comfortable in video calls * Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs * Ability to maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/ Working Lead/Salaried Leader * Meet required departmental metric expectations and efficiency goals when handling Guest accounts * Complete all required Company training and compliance courses * Flexible with work schedule, including overtime, weekends and holidays Essential Qualifications: * Sales and Service Experience in a customer service or contact center environment with knowledge and interest of blithequark property, products & services * Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite * Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills * Written, verbal, and interpersonal communication skills * Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation Preferred Qualifications: * Previous experience working with individuals with disabilities or accessibility needs * Experience in related roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities * Sales and closing skills when overcoming objections * Bilingual * Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya Work Environment and Company Culture: At blithequark, we are committed to creating a work environment that is inclusive, supportive, and empowering. Our team is passionate about delivering exceptional Guest Service and making a positive impact on the lives of individuals with disabilities. We offer a dynamic and fast-paced work environment, with opportunities for growth and development. Compensation, Perks, and Benefits: * Starting pay rate: $18.90/hour * Meet Walt Disney World Transfer Guidelines * For Disney Central Cast Members: No more than one F/O (F=Falling Behind, O=Off Track) in Presenteeism in the last six months and no more than one reprimand within the last six months * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Opportunities for career growth and advancement Career Growth Opportunities and Learning Benefits: At blithequark, we are committed to helping our Cast Members grow and develop their skills and careers. We offer a range of training and development programs, including: * Comprehensive onboarding program * Ongoing training and development opportunities * Mentorship and coaching programs * Opportunities for advancement and career growth : If you are passionate about delivering exceptional Guest Service and making a positive impact on the lives of individuals with disabilities, we invite you to apply for this exciting opportunity. Please through our website including your resume and a cover letter outlining your qualifications and experience. Equal Employment Opportunity: The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. Disclaimer: The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.