Director, Salesforce Customer Experience – Transforming Customer Journeys at blithequark

Are you a seasoned Salesforce professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where innovation and creativity are encouraged? If so, we invite you to join blithequark's Concentrix Catalyst team as a Director, Salesforce Customer Experience. About blithequarkblithequark is a new breed of tech company – Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, helping brands grow across the world and into the future.Our game-changers challenge conventions, deliver outcomes unimagined, and create experiences that go beyond WOW. With a presence in over 70 countries spanning 6 continents, we're trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands. Our Concentrix Catalyst TeamIn our Concentrix Catalyst team, you'll work with the engine that powers the experience design and engineering capabilities at blithequark. A leading global solutions company that reimagines everything CX through strategy, talent, and technology, we combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale.You'll be surrounded by the best in the world, providing market-leading technology and insights to modernize and simplify the customer experience. Your Role as a Director, Salesforce Customer ExperienceAs a Director in Salesforce, you'll be responsible for designing and implementing solutions that enhance the Salesforce platform to meet business needs – achieving customer and agent experiences that drive successful outcomes for our clients. End-to-end contact center expertise and experience are a must-have.You'll work closely with stakeholders to identify requirements, create detailed solutions designs, and lead scalable Salesforce projects. Your role will also involve mentoring, ensuring Salesforce best practices, and staying updated with the latest Salesforce advancements. Key Responsibilities* Leadership: Lead and mentor a team of Salesforce practitioners, ensuring adherence to best practices in Salesforce. * Solution Design: Participate in and lead pre-sales meetings and sales opportunities, establishing scalable solutions aligned with client needs, estimating level of effort, and preparing proposals.Present proposals and solutions to clients, leading, participating in, and facilitating customer requirements definition and solution design workshops. * Project Delivery: Oversee and lead the design, build, and run of Salesforce Solutions, assessing and making recommendations on business process, design, building, testing, and run of project solutions. Understand the technical depth of the project and validate the correct resources for the project. * Contact Center: Design and implement best-in-class Salesforce-based call center solutions, optimizing customer and agent experiences, processes, workflows, and online and call handling best practices using Salesforce capabilities.* Industry Knowledge: Apply industry-specific knowledge to develop tailored Salesforce solutions, staying informed about industry trends and leveraging Salesforce Industry Cloud solutions. * Continuous Improvement and Innovation: Stay updated with the latest Salesforce features and releases, recommending and implementing improvements for existing and new Salesforce environments. Create innovative solutions, providing training and support to end-users, clients, and project teams. Essential and Preferred Qualifications* Education: Minimum Bachelor's degree in Computer Science, Information Technology, or related field.* Salesforce Certifications: Administrator, Service Cloud, Experience Cloud, Data Cloud, Contact Center, Architect Level, and other Salesforce Certifications. * Soft Skills: Proven leadership skills, excellent problem-solving and analytical skills, excellent communication and interpersonal skills, team player with ability to work collaboratively in a team environment, leadership skills with the ability to mentor and guide clients and team members, attention to detail, and commitment to delivering high-quality solutions.Skills and Competencies Required for Success* A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. * 10+ years of experience in enterprise software applications. * Expert in Service Cloud – contact center experience, a plus. * Strong knowledge of Salesforce and integrations with other systems. * Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors.* Experience with Salesforce Einstein and AI-driven solutions, a plus. Career Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping you grow and develop your skills. As a Director, Salesforce Customer Experience, you'll have opportunities to:* Lead and mentor a team of Salesforce practitioners. * Develop and implement innovative solutions that enhance the Salesforce platform. * Stay updated with the latest Salesforce advancements and industry trends. * Collaborate with stakeholders to identify requirements and create detailed solutions designs.* Participate in and lead pre-sales meetings and sales opportunities. Work Environment and Company Culture Highlights at blithequarkWe're a remote-first company, looking for the absolute best talent in the world. Experience the power of a game-changing career with blithequark. Our company culture is built on:* Collaboration and teamwork. * Innovation and creativity. * Continuous learning and development. * Diversity and inclusion. * Work-life balance. Compensation, Perks, and BenefitsWe offer a competitive compensation package, including:* A great salary.* Comprehensive benefits, including private medical plans, retirement savings plans, paid learning days, and flexible workplaces. * Opportunities for career growth and development. * A dynamic and supportive work environment. If you're a seasoned Salesforce professional with a passion for delivering exceptional customer experiences, we invite you to apply for the Director, Salesforce Customer Experience role at blithequark. Click the link below to. Equal Opportunity/Affirmative Action Employerblithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets.For more information regarding your EEO rights as an applicant, please visit the following websites:* English* SpanishTo request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here.