Customer Service Representative, Member Care – Join the Pioneers at blithequark

Are you a passionate and driven individual looking to make a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the blithequark team as a Customer Service Representative, Member Care. At blithequark, we're redefining health insurance to make it more affordable and attainable for everyone. Our mission is to transform the healthcare industry, and we need talented individuals like you to help us achieve it. About blithequark blithequark is a trailblazing company that's revolutionizing the way people access healthcare. Our team is comprised of innovative thinkers, passionate individuals, and dedicated professionals who share a common goal: to make healthcare more personalized, affordable, and transparent. With a diverse range of backgrounds and expertise, our team is united by a shared commitment to excellence and a passion for making a difference. The blithequark Difference At blithequark, we're not just looking for employees – we're looking for partners who share our vision and are eager to contribute to our mission. As a Customer Service Representative, Member Care, you'll be at the forefront of our business, supporting our members on their healthcare journeys. You'll work alongside a dynamic team that's disrupting the healthcare industry and having a positive impact on our members' lives every day. Job Responsibilities As a Customer Service Representative, Member Care, your role will be multifaceted and challenging. You'll be responsible for: * Handling inbound calls and chat boxes from our members in regard to blithequark's products and services * Providing excellent customer service in a timely and positive manner * Building rapport and maintaining positive relationships with existing members to understand their needs and ensure a memorable member experience * Handling issues and complaints where appropriate * Maintaining policies and standard operation procedures Requirements To succeed in this role, you'll need to possess the following qualities: * Adaptable and resilient – you thrive in a fast-moving, ever-changing startup environment * People-first communicator – you listen with empathy, connect easily, and meet members where they are * Clear and confident in both written and spoken communication, with the ability to answer questions in the moment * Detail-oriented problem solver – you spot the small things and think creatively to help members navigate their plans * Education: High school diploma or equivalent required; bachelor’s degree preferred * Experience in healthcare or insurance (preferred) * Bilingual in English and Spanish is a plus What We Offer At blithequark, we're committed to providing our employees with a comprehensive compensation package that reflects their skills and experience. Our market-based approach to compensation ensures that our employees are fairly rewarded for their contributions. The current expected hourly rate for this position is $16.00-$19.00. Career Growth Opportunities As a Customer Service Representative, Member Care, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. We offer a range of training programs and professional development opportunities to help you achieve your career goals. Work Environment and Company Culture At blithequark, we're proud of our inclusive and diverse work environment. We're committed to building a team that reflects the communities we serve, and we celebrate the unique perspectives and experiences that each of our employees brings to the table. Our company culture is built on a foundation of collaboration, innovation, and mutual respect. Benefits and Perks As a blithequark employee, you'll enjoy a range of benefits and perks, including: * Comprehensive health insurance * 401(k) matching program * Flexible work arrangements * Professional development opportunities * Access to cutting-edge technology and tools * Collaborative and dynamic work environment If you're a motivated and passionate individual who is eager to make a difference in the lives of others, we invite you to apply for the Customer Service Representative, Member Care position at blithequark. Please through our website including your resume and a cover letter that outlines your qualifications and experience. Equal Opportunity Employer blithequark is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Join the blithequark Team At blithequark, we're not just looking for employees – we're looking for partners who share our vision and are eager to contribute to our mission. If you're a passionate and driven individual who is committed to making a difference in the lives of others, we invite you to. and become a part of the blithequark revolution!