Customer Service Representative (Email/Chat - Non-Voice) – Uruguay

Join blithequark, a leading global eyewear retailer, as a Customer Service Representative (Email Support) in our Uruguay office. As a key member of our team, you will be responsible for delivering exceptional customer experiences through email and chat support, providing product information, handling inquiries, and processing orders. If you possess excellent communication and problem-solving skills, a strong work ethic, and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. About blithequark blithequark is a dynamic and innovative company that has revolutionized the eyewear industry with its vast selection of stylish and affordable glasses. With a strong commitment to customer satisfaction, we strive to provide an exceptional shopping experience for our customers. Our team is comprised of passionate and dedicated individuals who share a common goal: to make a positive impact on our customers' lives. Job Summary As a Customer Service Representative (Email Support) at blithequark, you will be responsible for managing customer interactions through email and chat, providing product information, handling inquiries, and processing orders. You will work closely with our team to ensure customer satisfaction and contribute to a positive team environment. This role requires a strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. Key Responsibilities * Manage customer interactions through email and chat, responding to inquiries and resolving issues in a timely and professional manner * Provide product information, including features, benefits, and availability * Process orders, including updating customer information and tracking orders * Collaborate with the sales team to resolve customer complaints and issues * Maintain accurate and up-to-date records of customer interactions and orders * Participate in training and development programs to improve customer service skills and knowledge * Work effectively in a team environment, providing support and assistance to colleagues as needed Requirements * Fluency in English (written and spoken) * Excellent time management and documentation skills * High-speed, stable internet connection * Amenable to working the graveyard shift (including weekends) * Ability to work in a fast-paced environment and adapt to changing priorities * Strong communication and problem-solving skills * Ability to maintain confidentiality and handle sensitive customer information Benefits * Performance bonuses * Free designer glasses annually * Annual/Sick Leaves * Career development/learning program Work Environment and Company Culture At blithequark, we value a positive and inclusive work environment that promotes collaboration, creativity, and innovation. Our team is comprised of passionate and dedicated individuals who share a common goal: to make a positive impact on our customers' lives. We offer a range of benefits and perks to support our employees' well-being and career development. Compensation and Perks * Competitive salary and benefits package * Performance bonuses and incentives * Free designer glasses annually * Annual/Sick Leaves * Career development/learning program * Opportunities for career growth and advancement If you are a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to. We look forward to hearing from you! Why Join blithequark? * Opportunity to work with a leading global eyewear retailer * Competitive salary and benefits package * Performance bonuses and incentives * Free designer glasses annually * Annual/Sick Leaves * Career development/learning program * Opportunities for career growth and advancement * Positive and inclusive work environment that promotes collaboration, creativity, and innovation Don't miss out on this exciting opportunity to join blithequark as a Customer Service Representative (Email Support) in our Uruguay office. and take the first step towards a rewarding and challenging career with a dynamic and innovative company.