Academic Advisor, Undergraduate Online Programs

Academic Advisor, Undergraduate Online ProgramsIndiana University Bloomingtonin Bloomington, INType: Full-TimeSalary: Up to $52,591 per yearPosted: 11/07/2025Category: Academic AdvisingJob ID: 317459DepartmentINDIANA UNIVERSITY ONLINE (UA-OEC-IUBLA)Department InformationIndiana University Online is dedicated to maintaining the academic integrity of an Indiana University (IU) degree while expanding online education offerings to students locally, nationally, and internationally. As a university-wide office, IU Online provides strategic leadership in delivering online education, leveraging IU's scale, resources, and reputation.In alignment with the IU 2030 Strategic Plan, IU Online is committed to growing student enrollment to 25,000 in online programs by developing innovative programs and services in collaboration with IU's campuses. IU Online, under the Office of the Vice President for Regional Campuses and Online Education (VPRCOE), partners with IU's academic units, as well as University Information Technology Services' (UITS) Learning Technologies (LT) for instructional design and learning technology, and with University Communications and Marketing (UCM) for marketing, to develop, launch, and maintain online programs.As of Fall 2025, IU Online offers 203 academic programs, 57 of which are collaborative academic programs across IU's 9 campuses with an enrollment of 10,385 students. The office manages admissions, recruitment, student services, administration, advising, reporting, program and assessment support, and compliance for online programs. Job SummaryThe Academic Advisor reports to the Associate Director for Online Undergraduate Advising. This role is responsible for providing information specific to course of study needs with curricular planning assessment to encourage informed decisions for offering, enrolling in, and completing undergraduate online program educational courses and course sequences.Department-Specific ResponsibilitiesUses knowledge of university contacts, systems, and services that facilitate student progression and refers students to appropriate campus resources, such as academic support resources, writing and math centers, career service opportunities, etc. Works with scheduling professionals to understand the capacities of each campus to support academic programs and recommend number of sections based on student demand, and schedules students accordingly. Works with campus registrars to make sure courses are scheduled correctly with accurate pre-requisite and requirement coding.Interfaces with program representative and/or faculty committees to discuss possible degree and/or certification requirement changes and shares student feedback. Utilizes relationship management skills and the online collaborative model framework to navigate and work across university departments and campuses to provide timely (less than 24 business hours), accurate, and concise turn-around responses to student and faculty inquiries. Creates, updates, and disseminates advising materials, such as degree maps, Frequently Asked Questions (FAQ), etc.Supports the transfer credit process and posting. May conduct graduate audits and degree conferrals. General ResponsibilitiesProvides academic counseling for students pursuing or considering majors, minors, or certificates. Guides students in planning their course of study in concert with the departments' curricular requirements. Explains curriculum requirements and school and campus policies. Meets with students in groups and 1-on-1 to guide students in academic programs that will meet their educational needs and the requirements of their chosen major, minor, and/or certificate.Assists students in making informed decisions about a choice of major and potential career or graduate school direction. Helps students to assess their interests, values, and academic skills and to understand these in relation to major choice and potential future career/graduate school options. Teaches students how to navigate university systems, academic processes, and policies. Empowers student accountability in academic decisions about courses, career direction, and long-term plans. Provides guidance on avenues for increased involvement as an IU student and in the IU community.Refers students to appropriate campus resources, such as academic support resources, placement programs, internship and overseas study opportunities, etc. Tracks and monitors students' academic progress, reviews and maintains confidential student records to ensure that students meet requirements and to document advising discussions, and communicates this information in a timely manner to students and to appropriate academic offices when necessary. Represents the advising function as a presenter at campus meetings and recruiting functions.Assists in developing written advising materials for use in student events. Researches, recommends, or creates best practices for unit or campus initiatives, projects, processes, or programs and may provide guidance to other Academic Advisors. QualificationsCombinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATIONRequiredMaster's degree in related field.WORK EXPERIENCERequired2 years in student affairs, teaching, academic advising, or related field. Preferred3 years in student affairs, teaching, academic advising, or related field. Experience in a student-focused, higher education environment is highly desired. SKILLSRequiredProficient written and verbal communication skills. Maintains a high degree of professionalism. Demonstrates time management and priority setting skills. Demonstrates a high commitment to quality. Possesses flexibility to work in a fast paced, dynamic environment.Seeks to acquire knowledge in area of specialty. Highly thorough and dependable. Demonstrates a high level of accuracy, even under pressure. Uses and learns new technology proficiently and changes practices with changing technology. Meets Best Practices and National Standards for Academic Advising. Understands and meets FERPA requirements. Working Conditions / DemandsThis role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus.The person in this role must be able to perform the essential functions with or without an accommodation. Additional InformationThis position is part of the IU Framework for Academic Advising andCareer Development. Learn more about the associated expectations, student learning outcomes, and institutional commitments. Work LocationBloomington, IndianaThis position is eligible for remote work or to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.AdvertisedSalaryUp to $52,591.00 per year, based on experienceBenefits OverviewFor full-time staff employees, Indiana University offers a wide array of benefits including:Comprehensive medical and dental insuranceHealth savings account with generous IU contributionsHealthcare and dependent care flexible spending accountsBasic group life insurance paid by IUVoluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insuranceBase retirement plan with generous IU contributions, subject to vestingVoluntary supplemental retirement plan optionsTuition subsidy for employees and family members taking IU courses10 paid holidays plus a paid winter break each yearGenerous paid time off plansPaid leave for new parents and IU-sponsored volunteer eventsEmployee assistance program (EAP)Learn more about our benefits by reviewing the IU Benefit Programs Brochure.Job ClassificationCareer Level:CareerFLSA: ExemptJob Function: Student ServicesJob Family: Academic AdvisingClick here to learn more about Indiana University's Job Framework. Equal Employment OpportunityIndiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information. Contact UsRequest SupportTelephone: 812-856-1234Indiana University is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation or identity, national origin, disability status, or protected veteran status. This institution is also a provider of ADA services. Apply tot his job